Question 1

What is your cancellation policy?

Accepted Answer

We know that schedules can change, and we do our best to be flexible. However, in order to respect both our therapists’ time and the needs of other clients, we require at least 24 hours’ notice if you need to cancel or reschedule an appointment.

If you cancel with less than 24 hours’ notice or do not attend your scheduled appointment, you may be charged a $100 late cancellation or no-show fee. We understand that life happens, so we waive the fee for the first incident. After that, clients are responsible for paying this fee directly, as insurance does not cover late cancellations or missed appointments.

We encourage you to contact your therapist directly if an emergency arises or if you need help rescheduling. Clear and timely communication helps us keep your therapy on track while also making room for other clients who may be waiting for an opening.

Question 2

Can parents attend therapy sessions with their child?

Accepted Answer

At Searchlight, we believe that parents play an important role in supporting their child’s therapy. To help us start off on the right foot, we require parents or legal guardians to be present at their child’s first session. This allows us to review important information together, discuss goals, and answer any initial questions you may have.

After the first session, your therapist will work with you to determine what level of parental involvement is most helpful for your child’s progress. In some cases, parents may be invited into sessions regularly; in others, the therapist may recommend working with your child individually and checking in with you outside of session time.

Please note: for safety reasons, minors may not be left unattended in the waiting room at any time. If you are unable to stay in the office during your child’s appointment, please plan accordingly to ensure proper supervision.

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